Byham W.C., C. J., & William C. Byham, J. C. (1998). Zapp!: The lightning of empowerment: How to improve quality, productivity, and employee satisfaction. Fawcett Columbine.
Цитирование в стиле Чикаго (17-е изд.)Byham W.C., Cox J., и Jee Cox William C. Byham. Zapp!: The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. New York: Fawcett Columbine, 1998.
Цитирование MLA (8-е изд.)Byham W.C., Cox J., и Jee Cox William C. Byham. Zapp!: The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. Fawcett Columbine, 1998.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.